Customer Care Professional
Company: American Express
Location: Wisconsin, USA
Salary: $18 per hour
Educational Requirement: Bachelor’s Degree
Responsibilities
- Provide customer service across multiple channels (calls, chat, mobile messaging).
- Build significant relationships with clients via consultative techniques, understand their needs, propose solutions and negotiate outcomes.
- Educate customers on products based on their preferences.
- Meet and exceed performance goals, compliance guidelines and productivity targets.
- Navigate systems and applications to assist customers and enable use of online and mobile platforms.
- Report essential information including payment details, changes of information, and travel notifications.
- Re-prioritize and adapt to changing environments.
Qualifications
- 2+ years of customer service experience, including 6 months of chat assistance.
- Typing speed of at least 40WPM with 90% accuracy.
- Proficiency in web navigation and troubleshooting.
- Strong interpersonal, communication, verbal and written skills.
- Assertiveness in handling difficult conversations.
- Strong negotiation, influencing and resourcefulness.
- Critical, analytical thinking and problem‑solving abilities.
- Confidence working in a digital environment.
- Experience multitasking across multiple screens or equipment.
- Preferred: Ability to work in a hybrid environment (onsite / remote).
Additional Information
Hybrid arrangement allowed (on site and from home).
Remote work requirements: 25Mbps internet connection, quiet private space.
