It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The opportunity:
Full-time positions
An exciting, fast paced call center environment centrally located in Kingston
Competitive base hourly wage
Aggressive Sales and Customer Satisfaction commission and incentive programs
Overtime earnings opportunity
Long term opportunities for advancement and promotion
Duties and Responsibilities:
Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client's channels, content packages, and Internet/Home phone services to prospective customers
Meeting or exceeding the client's Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
Must maintain an acceptable level of performance week over week, month over month
Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
Provide exceptional service to customers during each interaction
Address all customer concerns and inquiries
Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
Adhere to all company guidelines regarding the delivery of sales to customers
Escalate problematic customer issues to management according to standard operating procedures
Properly document each customer interaction according to company standard operating procedures
Maintain an excellent on-time attendance record (schedule adherence)
Adhere to company quality assurance guidelines and standard operating procedures
Act with the highest levels of integrity and professionalism in each customer interaction
Requirements:
3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
Work experience is a plus but not required
Exemplary Attendance Records with Previous Employers
Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
Excellent written and verbal communication skills
Excellent typing skills
Additional Company Requirements (If successful):
On condition of employment you will be required to:
Submit to a drug test
Process a police record certificate
On condition of employment you will be required to present the following;
Updated resume
2 passport size photos
Educational qualifications
Birth Certificate and Marriage Certificate(if applicable)
Any Valid Government issued photo identification (Passport, Driver's Licence, or National ID
TRN & NIS cards
Active Bank Account from any major financial institution. CIBC account is preferred.
Employee Benefits include:
Paid training for all accounts
Health Insurance and Life Insurance
Transportation
No experience required
Apply Now
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
